Shipping:
VioSoftware ships packages Monday through Friday. Most
orders received before 2:00pm (MST) will be sent the same day. Free shipping applies only to the
continental United States, additional charges apply for shipping to Alaska and Hawaii.
VioSoftware does not ship internationally or to freight forwarders. VioSoftware does not ship to hotel rooms.
Free Best Method: No Charge
Depending on the size, weight, and value of your order, Viosoftware will choose the method of delivery between USPS
First Class Mail, USPS Priority Mail, or UPS Ground.
UPS Ground: $3.00
This ensures your package will ship out via UPS Ground. UPS Ground typically takes between
1-5 Business days for delivery from the ship date.
Saver 2-3 Day: $9.00
This shipping method ensures your package will be shipped via either UPS 2nd
Day Air, UPS 3 Day Select, or USPS Priority Mail (depending on size, weight, and value). Delivery
will occur 2-3 days from the ship date.
UPS 2nd Day Air: $13.00
This ensures your package will ship out via UPS 2nd Day Air. Delivery will occur
within 2 business days from the ship date.
UPS Next Day Air: $27.00
This ensures your package will ship out via UPS Next Day Air Saver. Delivery will
occur the next business day from the ship date.
UPS Next Day Air AM: $40.00
This ensures your package will ship out via UPS Next Day Air. Delivery will
occur the next business day from the ship date, typically by noon.
Express Saturday: $60.00
This ensures your package will ship out via UPS Saturday Delivery. Delivery will be made on Saturday. This method can only be selected on Friday.
Software Return Process
Please print out VioSoftware Return Form: (Click Here for
Form). Return
completed form with your software.
For an email version of this form, please contact returns@viosoftware.com
Please Note: Any package we receive without our Return Form will be
sent back to the return address.
Software Return Policy:
VioSoftware will accept returns of unopened software as long as the product
is returned within 30 days of the purchase date. The software must be in the
original condition and must not be damaged in any way. The product must include
the product key codes. You will be charged for a 3.8% processing fee and a
shipping and handling fee. For Licensing returns, you will be charged a 15%
processing fee. Items sold as a download are not returnable.
VioSoftware will not accept returns of software which has been opened unless
the software is defective. Defective software will be replaced with the exact
same software product. We also will not take the return of OEM software missing
Key Codes located on the outside of the shrink wrap. Key Codes are checked on
every item before shipment.
VioSoftware will not take returns on software licensing or MSDN
Universal/Professional/Enterprise. Once software licensing or MSDN
Subscriptions are committed to an individual or a company, we are unable to
reverse the transaction. MSDN is a timed subscription and not returnable for any
reason.
Terms of Sale
By placing an order at, or accepting a delivery
from Vio Software ("VioSoftware.com" or "Vio Software, Inc."), you understand
and agree with the policies stated in this policy section of the VioSoftware.com
website and on this page
that details our Terms of Sale. Any attempt to alter, supplement, modify or amend these
terms and conditions will be considered a material alteration of this agreement
and are therefore null and void. VioSoftware.com may make changes to this site
and these terms and conditions at any time without prior notice.
Privacy Policy Statement
VioSoftware.com is committed to
protecting your right to privacy. We collect information about our customers to
enable us to process orders, improve our site, and provide better services. For
your protection, we do not sell your information to other marketers!
To process and ship your order, we need your name, phone number, billing address,
shipping address, and email address. This information is stored on a secure
server to allow us to process subsequent orders more quickly.
Billing / Credit Card Charges
VioSoftware will bill credit cards upon shipment of your product. Please note that our transactions may appear on your credit card or bank statement as "SoftwareSales".
Pricing & Product Availability
We attempt to ship all of our products the same day with the advertised price.
Because of market fluctuations and the time it takes to update the website, products may not always be in stock or
available. We will do our best to update the website as to current availability
and estimated arrival dates.
Typographical Errors
In the event a product is listed incorrectly due to typographical error,
VioSoftware reserves the right to refuse or cancel any orders placed for the product.
If you have received the product, VioSoftware will accept the return of UNOPENED
software for a full refund.
Images Photographs and images are provided for illustrative purposes
only, and do not necessarily indicate the actual appearance of the product.
VioSoftware reserves the right to deny the return of any product we deem
tampered with at our discretion.
These return policies are industry standard for all software and media
products due to piracy issues.
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